For information about adding or troubleshooting scanners, see Help and Support ". If a scanner is installed, make sure that it is powered on and connected to the computer, and then try again. By using this site, you accept the Terms of Use and Rules of Participation.Quite a few users have reported that when they were trying to scan files or documents with the Windows Fax and Scan, they received an error message saying " No scanners were detected. All forum topics Previous Topic Next Topic. If you have a question create a new topic by clicking here and select the appropriate board. Information and links in this thread may no longer be available or relevant. Didn't find what you were looking for? Ask the community.Īuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We know there is nothing wrong with the printer software or hardware as your Dad was able to scan. Welcome to the HP Support Forums! I only support HP programs, you have the ability to use the HP Printer Assistant which may be what your Dad did to use to successfully scan. Did you mean.Connect with HP support faster, manage all your devices in one place, view warranty information and more- Click Here. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Didn't find what you were looking for? Ask the community. You may also download and use the HP Scan and Capture app to scan. Re-enable the firewall in the Print and Scan Doctor, and then continue to the next step. If you cannot scanthe firewall software is not causing the issue. After changing the settings, re-enable the firewall in the Print and Scan Doctor. If you can scanconsult the firewall software support site to change settings such as security level, trusted zones, and open ports to allow communication with your printer. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer. To provide an accurate resolution, I need a few more details: To provide an accurate resolution, I need a few more details.Ī Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Spectacular diagnosis of the issue before posting. I read that the printer is unable to scan from your Win10 computer and vice versa. How to Fix Scanner Not Working in Windows 10 I have uninstalled all the printer software and installed it again but still the same problem.
I have used my HP Officejet Pro a long time with Windows 10 but suddenly the scan function stopped to work.
Connect with HP support faster, manage all your devices in one place, view warranty information and more- Click Here.
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